FAQ

Ordering

Do you supply/install Australia Wide?

 

No! Were not joking when we say we are Perth's very own online Air Conditioning Store. We only supply and install Air Conditioners here in Perth WA.

 

 

What forms of payment do you accept?

We use PayPal & Stripe payment gateways - this is the easiest and safest way to pay. If you would prefer to deal direct by all means contact us and we can accommodate alternative payments.

(NOTE: We do not accept Monopoly Money)

 

Can you arrange installation?

 

Yes, we have secured some of Perth's best installation contractors and electricians who complete all our air conditioner installations. All of our teams are local, small family businesses who have been with us for many years and all have current licenses, registrations and insurances to complete their works. We also conduct random site inspections, and insist that the technicians take photo's of their work for reference.

NOTE: Air Conditioner Manufacturers, require that all air conditioners be installed by licensed contractors to be covered by their warranty - Don't get caught out by cheap deals....

What if my Air Conditioner is out of stock?

In the event that your order is out of stock from the manufacturer, we will either offer you an upgrade in size or model at no extra charge or refund your full payment.

Products

Are your air conditioners new stock?  

 

Split Store deals directly with each manufacturer, so we only supply brand new, in the box products with a full 5 year manufacturers warranty. (NOTE: All pictures and vectors are for display purposes only and may not reflect the exact product)

 

 

How do I know what size I need 

 

Each item has a brief description including, dimensions, model numbers, features and the approx size of  area (sqm) each unit will cover. The easiest way is to measure the width & depth of the room (eg: 4m x 4m = 16sqm)

and then multiply that by .146

(eg: 16 x .146 = 2.33kW)

so you would look at units between 2.0 - 2.5kW for example.

 

Do you offer in home quotes 

 

We sure do! If you are still unsure of the size or if the installation is not back to back we can arrange a site visit and quote for the entire supply and installation. (Note: When its hot out there, its busy in here so please get in early to avoid disappointment & delays)

Ducted Air Conditioning systems

 

We do supply and install ducted reverse cycle air conditioners in all the brands that we offer. All ducted quotes are based on house plans with dimensions. Our ducted estimator will design a system to suit your home layout. We do require house plans for our ducted quotes.

You can send your house plans directly to - liam@splitstore.com.au

Installations

What is included in your installation packages?

 

Our installation packages have the most inclusions out there! 

 

We have tried to include everything that is needed for your average back to back installation and includes:

  • Supplying the latest Air Conditioning units

  • Delivery of your air conditioner(s)

  • 3m - Copper pipe (Insulated)

  • 2m - Duct pipe cover (UV Resistant PU)

  • 2m - Drain pipe (Flexible)

  • 15m - Electrical cabling (Aust. Approved)

  • Weather proof electrical isolator

  • Aerostand anti-vibration mounts (Outdoor unit)

  • Full 5 Year workmanship warranty

  • Lifetime advice policy

 

What happens if my installation requires extras

Not every installation is straight forward or within our inclusions list?

Our technicians will discuss your installation and positioning for each air conditioner(s) with you prior to commencing any work, if there is any additional extras required that is not listed in our inclusions above we will explain what is required and why with an upfront quote.

We have listed some of the most common additions to compliment your installation:

 

Materials -

  • Additional Copper pipe work – Insulated pair coil (Per Metre)................................. $44.00

  • Additional PVC Duct pipe cover – UV Resistant (Per Metre)..................................... $20.00

  • PVC Duct bends/corners/wall covers........................................................................ $15.00 ea

  • PVC Duct joiners...................................................................................................... $10.00 ea

  • Additional condensate drain pipe – flexible (Per Metre)........................................... $2.00

  • Dek-tight roof penetration seals................................................................................. $50.00 ea

  • Wall Brackets – Standard...........................................................................(On Sale) $88.00

  • Roof Brackets – Standard......................................................................................... $220.00

  • A/C Lifter – up to 2.6m....................................................................................(from) $99.00

  • Scissor Lift hire – (delivery & return included)...............................................(from) $550.00

  • Condensate drain pump (duct type)................................................................(from) $330.00 

 

Labour -

  • Decommission & ECO disposal (ready for new installation)..........................(from) $165.00

  • Decommission and removal only....................................................................(from) $220.00

  • 2nd Storey/installation above 2.5m/working at heights..................................(from) $99.00

  • Commercial and Business premises......................................................................... $99.00

  • CBD/Multi Level apartments or units....................................................................... $99.00

  • Outside metro area/travel allowance (40mins from Perth)....................................... $65.00

  • Rough ins/Pre pipe runs or set ups.......................................................................... $165.00

  • Side / corner pipe run installations.......................................................................... $50.00

  • Additional hole coring/drilling wood/cement sheets................................................ $35.00 ea

  • Working in roof space/limited access/roof runs....................................................... $110.00

  • Additional labour/team members/difficult installations (Per Hour)......................... $88.00

 

Electrical Extra’s -

  • Additional cabling – insulated (over the 15m allowance) (Per Metre).................... $12.50

  • Exposed Conduit work – Flexible and Hard (Per Metre)........................................ $15.00

  • Back to mains/designated power circuit ......................................................(from) $45.00

  • External power boards or electrical upgrades.....................................................Quote TBC

This is to be used as a guide only and prices are subject to change, we will only ever charge for an addition or extra if its specifically required.

Ducted Air Conditioning Quotes / Plans

Our ducted systems are quoted, based on the house plans you provide us with. We individually design and layout a system to suit your property, so we require a copy of your house plans when enquiring about our ducted reverse cycle systems.

You can email your plans directly to us - liam@splitstore.com.au

Ducted quotes / designs can take up to 5 working days depending on workload at the time. All our ducted systems include Advantage Air duct components & controllers. 

Your ducted system will be installed and commissioned on the day of installation, our technicians will setup and program zones for you and show you how to use.

Refund/Returns

Do you offer refunds if i change my mind

 

As each unit is ordered in specifically to fill your purchase we have a 10% restocking fee on cancelled orders. If the order is cancelled within 24 hours of purchase a full refund will be issued. 

(*Boxes must be unopened and in original condition)

 

 

What if i order the wrong size 

If the wrong size is ordered, we will happily exchange to an alternative size and refund or charge any price difference. We recommend that you confirm all sizes prior to ordering.

 

What if the Air Conditioner is damaged

 

We inspect every air conditioner when they come into our warehouse. We then inspect again when opening for installation and any damage is recorded/noted. We will then arrange a new replacement from the manufacturer and return at a later date to complete.

Other

Are your installers licensed/insured

 

Yes! All our installers and electricians are fully licensed and insured for their trade. We have insurance cover up to $20 million public liability cover so your property & belongings are completely safe.

 

 

What should i do if i have a problem with my Air Conditioner

We recommend that you switch the power off to the unit immediately by either the isolator switch on the wall outside or by the circuit switch in the mains meter board marked A/C or Air Cond - (if applicable) and contact us on 08 9303 2499 | liam@splitstore.com.au

 

Abestos walls & ceilings

 

Please be aware that we do not drill or cut Asbestos ceilings or walls when installing air conditioners. If you are unsure please contact us prior to placing your order or contact a company specialising in Asbestos removal.

© 2016 by Suburban Group / Split Store - Perth WA

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